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Smartphone Buyback YTH

0120-550-021
宅配買取申込フォーム

査定申

 

下記フォームに必要事項をご入力いただき、利用規約をご一読の上「入力確認画面へ」ボタンを押してください。

ご入力内容に問題なければ「送信する」ボタンを押してください。

氏名

必須

フリガナ

必須

電話番号

必須

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※後日担当者からお電話にてご連絡を差し上げますので、連絡のつく電話番号の入力をお願いします

メールアドレス

必須

ご住所

必須

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宅配キット
お届け日時

必須

お急ぎの方はLINEかお電話にてご連絡ください。

ダンボール選択

ダンボール外寸
スマホサイズ(縦28cm×横18cm×厚さ0.6cm)
60サイズ(縦22cm×横16cm×高さ14cm)
80サイズ(縦31cm×横23cm×高さ22cm)
100サイズ(縦49.1cm×横23.6cm×高さ23.8cm)
120サイズ(縦53cm×横34cm×高さ33cm)
大型規格サイズ(縦70cm×横25cm×高さ60cm)

※可能な限り1箱で収まるサイズをご選択ください

備考

任意

個人情報の取扱いと利用規約について

【個人情報の取扱いについて】
当店は、お客様の個人情報を下記のとおり取り扱います。
1.個人情報の利用目的
当店は、お客様の個人情報を次の利用目的の達成に必要な範囲で利用いたします。
(1)古物営業法の定めにより、古物の取引を行う場合における記録を行うため
(2)当店買取・販売サービスを反復・継続して利用していただくため
(3)商品の発送、アフターサービス、新商品・サービス等のお知らせのため
(4)商品の修理等を円滑に行うため
(5)同種の物品の査定において参考とさせていただくため
(6)お客様情報の内、個人特定が不可能な属性情報を抽出集計し、統計調査をするため
(7)メールマガジンやダイレクトメール等により、当店のセール・イベント等に関するご案内を行うため
(8)宅配買取および出張買取への申込みに対する回答や連絡を行うため
2.個人情報の第三者提供
当店は、お客様の個人情報を以下のいずれかに該当する場合を除き、個人情報を第三者へ開示または提供致しません。
(1)お客様本人の同意がある場合
(2)統計的なデータなど本人を識別することが出来ない状態で開示・提供する場合
(3)法令に基づき開示・提供を求められた場合。
3.個人情報の取扱いの委託
当店は、利用目的の達成に必要な範囲内において、外部企業等にお客様の個人情報の取扱いを委託する場合があります。委託にあたっては、委託先に対して個人情報の機密保持契約を締結するなど適切な監督を行います。
4.個人情報の取得項目
必須と記載されている項目については、必ずご記入ください。空欄がある場合、サービス提供を行えない場合がございますので、予めご了承ください。
5.個人情報に関するお問合わせ
当店の管理する全ての個人情報については、ご本人からのお申し出により、利用目的の通知、開示、内容の修正、追加又は削除、利用の停止、消去及び第三者への利用の停止の権利を行使することが可能です。
6. 当店Webサイトにおけるクッキー、Google Analytics等のアクセス解析の使用について
(1)クッキーについて
当店は、より便利にサイトをご利用いただくために、クッキーを利用しています。このクッキーによる、お客様の了承なくお
客様個人を特定できる情報を収集することはございません。また、お客様のブラウザの設定によりクッキーの機能を無効にすることも可能ですが、この場合、サイトの一部機能がご利用になれない場合がございます。クッキーの機能を無効化するなどの設定方法は、ブラウザにより異なりますので、ご利用のブラウザのヘルプなどをご確認ください。
(2)Google Analytics等のアクセス解析ついて
当店は、お客様による当店サイトへのアクセス状況を分析するため、Google Analytics等のアクセス解析サービスを利用しています。お客様がサイトを閲覧することにより、当店が発行するクッキーをもとにアクセス解析会社がお客様の当店サイトへのアクセス履歴を収集及び分析し、その分析結果を当店に提供します。ただし、アクセス解析会社が利用する情報には、特定の個人を識別することができる情報は含まれません。

【郵送買取サービス利用規約】
第1条(適用および同意)
1. 本規約は、当社が提供する買取サービス(以下「本サービス」)の利用条件を定めるものです。
2. 利用者は、本サービスの申込をもって本規約の内容に同意したものとみなします。

第2条(買取対象および申告義務)
1. 本サービスは、当社が指定する商品(カメラ、レンズ、スマートフォン、PC等)を対象とします。
2. 利用者は、商品の状態・不具合・付属品の有無について正確に申告する義務を負います。
3. 虚偽申告または重要事項の未申告が判明した場合、当社は当社の判断で査定減額、買取不可、または返送対応を行うことができます。

第3条(表示価格の性質)
1. 当社ホームページ等に掲載される買取価格は、過去の買取実績の一例です。当社の取り扱う商品が精密機械であることから、査定後に状態を総合的に判断し決定するものといたします。
2. 実際の査定金額は、商品の状態、付属品の有無、市場価格の変動、需要動向、真贋確認その他の要因により変動します。
3. 表示価格は買取金額を保証するものではありません。

第4条(査定)
1. 商品到着後、通常1〜3営業日以内に査定を行いますが、処理混雑状況により日数を頂く場合がございます。査定完了予定日は、商品受領時にご連絡します。
2. 以下の場合、査定に通常より時間を要することがあります。
(1) パスワードロック未解除
(2) 動作確認ができない場合
(3) 付属品不足または状態不備
(4) 本人確認書類の不備
(5) 複数商品または高額商品の場合
3. 査定進捗に関する個別のお問い合わせには対応できない場合があります。

第5条(査定結果の通知およびみなし承諾)
1. 査定結果は、電話またはメール等当社指定の方法により通知します。
2. 当社が査定結果を電話、メールその他の方法により通知したにもかかわらず、利用者と一定期間連絡が取れない場合、当社は当該利用者に対し、再度連絡を行うものとします。
3.前項の通知後、当社が合理的と判断する方法により連絡を試みたにもかかわらず、最初の査定結果通知日から起算して7日間利用者から何らの意思表示(承諾またはキャンセル)がない場合、当社は当該商品について、利用者が所有権を放棄したものとみなすことができます。
4. 前項の場合、当社は当該商品を無償にて引取処分できるものとし、利用者はこれに対して一切の異議を申し立てないものとします。
5. 前項に基づく処分に関し、当社は利用者に対して補償その他一切の責任を負わないものとします。

第6条(売買契約の成立およびキャンセル)
1. 利用者が査定金額に同意した時点で売買契約が成立します。同意とは、口頭での承諾または、メール等の文面での承諾を指します。
2. 承諾後はいかなる理由においてもキャンセルできません。
3. 第5条の第3項に該当する場合においても、一切のキャンセル異議申し立ては出来ません。

第7条(返送)
1. キャンセルまたは買取不可の場合、商品は順次返送します。
2. 返送は原則翌業日(土日祝除く)に発送させていただきます。
3. 繁忙期または確認事項がある場合、返送まで時間を要することがあります。
4. 返送時期の個別指定には対応しておりません。

第8条(振込)
1. 買取成立後、通常翌営業日に指定口座へ振込を行います。
2. 振込の反映時期は金融機関の処理状況に依存し、即時反映されない場合があります。
3. 当社にて振込手続きが完了した時点で、支払義務は履行されたものとします。
4. 振込手数料は当社にて負担となります。

第9条(配送およびリスク)
1. 利用者は、商品の性質に応じた適切な梱包を行う義務を負います。
2. 輸送中の破損または紛失については、当社に責が認められる場合に限り、配送業者の補償範囲内で対応します。
3. 利用者の梱包不備による破損について、当社は一切責任を負いません。

第10条(データおよび付属物の管理)
1. SDカード、SIMカード等の個人情報に関わる記録媒体は必ず取り外してください。
2. データ消去および初期化は利用者の責任において行うものとします。
3. 当社は、残存データに関する責任を一切負いません。
4. パスワード未解除品については査定遅延または買取不可となる場合があります。

第11条(本人確認)
1. 古物営業法に基づき、本人確認書類の提出が必要です。
2. 書類の不備または未提出の場合、査定および振込は行いません。
3. 書類不備による遅延について当社は責任を負いません。

第12条(禁止事項)
1. 以下に該当する場合、当社は買取を拒否または契約を解除することができます。
A. 不正品、盗品、偽造品
B. 著しい破損または動作不能品
C. 虚偽申告
D. その他当社が不適切と判断した場合
2. 売買契約成立後、以下に該当する場合、当社は契約成立日以降の経過日数を問わず、契約を解除できるものとします。
A. ネットワーク利用制限がかかった場合(赤ロム)
B. 難防止機能等、次利用者が使用困難となった場合(アクティベーションロック等)
C. 不正品、盗品、偽造品であることが発覚した場合
3. 条項2に該当する場合、当社より利用者へ通知します。
4. 条項3において、利用者は当社から連絡した日より3日以内に、当社指定口座宛に買取金額全額を一括で振り込む義務があります。
5. 条項4の支払いを怠った場合には、年14.6%の割合による遅延損害金(1年を365日とする日割り計算)を支払う義務を負います。
6. 支払いを確認できた翌営業日に当社から利用者へ該当商品を返送します。返送における送料は利用者負担とします。当社は返送商品における状態について、一切の責任は負わないものとします。

第13条(責任の制限)
1. 当社の責任は、当社に故意または重大な過失がある場合を除き、受領時点における商品の市場価値を上限とします。
2. 間接損害、逸失利益について当社は一切責任を負いません。

第14条(法的措置および損害賠償等)
1. 利用者が本規約に違反した場合、または虚偽申告、不当要求、業務妨害、長期間の連絡不通その他当社が悪質と判断する行為を行った場合、当社は事前の通知なく当該取引を中断または解除できるものとします。
2. 前項に該当する場合、当社は必要に応じて、弁護士への依頼、内容証明郵便の送付、支払督促、仮差押え、訴訟提起その他一切の法的措置を講じることができるものとします。
3. 利用者の行為により当社に損害(人件費、対応費用、保管費用、返送費用、機会損失、弁護士費用その他一切の費用を含む)が生じた場合、利用者は当該損害の全額を賠償する義務を負うものとします。
4. 当社は、悪質と判断した場合、警察その他関係機関への通報、ならびに必要な範囲での情報提供を行うことができるものとし、利用者はこれに異議を申し立てないものとします。
5. 利用者は、本条に基づき当社が講じた措置について、一切の異議申し立て、苦情申立てまたは責任追及を行わないものとします。

第15条(誹謗中傷等の禁止)
1.利用者は、当社または当社従業員に関し、事実に反する内容または社会通念上相当性を欠く内容を、インターネット上(SNS、口コミサイト、掲示板、レビュー投稿等を含むがこれらに限られません)に投稿、掲載または拡散してはならないものとします。
2. 利用者が前項に違反した場合、当社は当該利用者に対し、当該投稿の削除請求、発信者情報開示請求、損害賠償請求、差止請求その他必要な一切の法的措置を講じることができるものとします。
3. 利用者の行為により当社に損害が生じた場合、利用者は当社に対し、その一切の損害(弁護士費用、調査費用、営業損失その他一切を含む)を賠償するものとします。

第16条(違約金)
1. 利用者が本規約に違反し、当社に損害または業務上の負担を生じさせた場合、利用者は当社に対し、違約金として金100,000円を支払うものとします。
2. 前項の違約金は、当社に実際に生じた損害の一部として取り扱うものとし、当該損害が前項の金額を超える場合には、当社は超過分について別途請求できるものとします。
3. 利用者は、当社からの請求があった場合、当社が指定する方法により、速やかに当該違約金を支払うものとします。

第17条(規約の変更)
当社は必要に応じて本規約を変更できるものとし、変更後の規約は当社が定める方法により公表された時点から効力を生じるものとします。

第18条(合意管轄)
本サービスに関して、当社と利用者との間に生じた紛争については、当社本店所在地である埼玉県川口市を管轄する裁判所(さいたま地方裁判所または川口簡易裁判所)を第一審の専属的合意管轄裁判所とします。

個人情報と利用規約に関するお問合せ窓口スマホ買取のYTH
お客様窓口
TEL:0120-550-021(平日10:00~17:00)
E-mail:info@smartphone-kaitorisatei.com
個人情報保護管理者 横山 達也

通話料無料

How We Achieve High-Value Buybacks

Accurate Appraisals by Veteran Buyers

Accurate Appraisals by Veteran Buyers

Only staff with over 5 years of experience as smartphone buyers perform our appraisals. From a seasoned "professional" perspective, we provide fair and accurate evaluations that major buyback companies—which often leave appraisals to part-time workers—simply cannot match.

Reducing Sales Costs by Specializing in Mail-In Buybacks

Reducing Sales Costs by Specializing in Mail-In Buybacks

By specializing entirely in mail-in buybacks, we successfully minimize overall operating and sales costs. We pass those savings directly back to you, allowing us to offer higher buyback prices than standard physical storefronts.

Thorough Understanding of Market Rates and Abundant Sales Channels

相場把握の徹底と豊富な販売ルート

We maintain a strict pulse on shifting market rates through continuous, thorough market research. By selecting the highest-paying buyers from our vast global network of sales channels, we consistently deliver premium buyback payouts.

Secrets to High-Value Buybacks

Thorough Cost Reduction! Because No Middleman Fees Apply

Thorough Cost Reduction! Because No Middleman Fees Apply

We sell used smartphones directly to consumers. By eliminating unnecessary middlemen like wholesalers and auction platforms, we maximize profitability and pass those savings directly back to our customers through higher buyback prices. Additionally, we focus primarily on mail-in buybacks and avoid opening storefronts in prime, expensive locations. By consolidating our warehouses and in-house repair facilities into a single location, our company operating costs are kept under half of what our competitors spend. Because this surplus is fully returned to you in the buyback price, we can achieve high-value payouts that cannot be beaten by anyone else.

Fully Equipped with Our Own In-House Repair Facility

Fully Equipped with Our Own In-House Repair Facility

The value of a smartphone skyrockets when it is repaired before being sold! In our company, we handle everything completely in-house—from broken smartphones to minor scratches and battery replacements. By insourcing our repairs rather than outsourcing them, we maximize the final resale value while minimizing middleman expenses, which allows us to offer higher buyback payouts to our customers. Leveraging the technical expertise built from our roots in computer buybacks, our repair capabilities and technical prowess stand second to none.

Thorough Cost Reduction! Because No Middleman Fees Apply

Thorough Cost Reduction! Because No Middleman Fees Apply

Due to factors like foreign exchange fluctuations, most buyback operators change their payout amounts within a matter of days—even for the exact same item. It is quite common to hear, "The buyback price dropped compared to yesterday!" However, because YTH Smartphone possesses sales networks spanning across the globe, including the United States and China, we turn foreign exchange fluctuations into an advantage. This enables us to offer ultra-high buyback rates that other companies simply cannot match.

Reliable Quality

Reliable Quality

01
01

Security

Security incidents are occurring frequently at buyback stores... Unfortunately, there are many operators—even among major companies—that buy back smartphones despite lacking proper technical expertise. Their appraisers are often just part-time workers, which is why these incidents never decrease.
At our company, we have a proven track record of being trusted by major entities, including pharmaceutical companies that handle sensitive patents, to manage the buyback of their PCs and equipment—with full security guaranteed. Our security standards have received stamp-of-approval endorsements from American third-party organizations, Amazon, Apple, and our valued customers. Please feel completely at ease using our services. We provide a service designed to protect you, your precious family, and your friends.

02
02

Delivery Compensation

"What if it gets broken during transit?"... There is no need to worry. In the unlikely event of an accident during transit, we will immediately and absolutely guarantee compensation up to 30 million yen! We have formed a special alliance with Yamato Transport, allowing us to swiftly and carefully deliver a safe, secure buyback service. All you have to do is pack your items into our free mail-in kit and send it over! Even if you decide to cancel the buyback, everything is handled completely free of charge, including return shipping and appraisal fees.

03
03

Quality of Appraisers

In this fast-paced industry, offering high-value appraisals requires a deep understanding of current trends alongside accurate technical data! It is precisely our deep expertise that enables us to push our appraisal offers to the absolute limit. Our appraisers form an expert team where every single member holds professional certifications.
Our team consists entirely of individuals who previously worked in standard corporations as system engineers, security personnel, or IT department specialists; every one of them can assemble a PC or smartphone from scratch, component by component. We invest heavily in employee education, ensuring everyone—from our youngest recruits to seasoned veterans, and even our CEO—is constantly updating their knowledge through both internal and external training programs.
Furthermore, our training goes beyond technical smartphone and PC education. We also invite external instructors to conduct workshops on business etiquette and communication. We do this specifically to ensure that, even within a non-face-to-face mail-in buyback service, we can provide clear, polite, and thoroughly satisfying explanations and communication. We will continue to pursue the highest quality—not just in our buyback prices, but in loyalty and speed as well!

04
04

Quality Trusted to Act as an Authorized Merchant for Amazon and Apple

To maintain the quality of their products, Amazon and Apple run authorized product programs. Our company is one of only a handful of operators in Japan permitted to sell refurbished products under these strict standards, which are normally unavailable to standard sellers.
This high-quality service is only possible because we are a rare all-in-one operator that manages everything—from buybacks and repairs to final sales—seamlessly under a single roof. From flawless data security to component handling and fair pricing, we consistently meet and exceed rigorous global standards across every metric.

4 Easy Steps to Sell by Mail

YTHカメラ
step01
step01

First, Apply

step02
step02

Pack and Ship

step03
step03

Notification of Appraisal Results

step04
step04

Immediate Payment Upon Agreement

step01

First, Apply

If you have a smartphone you would like appraised, please feel free to submit an application.
We accept requests via Phone, LINE, or Email (via our request form). Once your application is received, we will ship out a dedicated mail-in kit from our shop.

step02

Pack and Ship

Once your mail-in kit arrives, please fill out the required documents and pack your item along with a copy of your ID (such as a driver's license). For shipping back to our shop, a pre-addressed shipping label is included in the kit, so you only need to fill in your name and address.

step03

Notification of Appraisal Results

Once your item arrives at our shop, we will send you an arrival confirmation notice and begin the appraisal. We will contact you with the appraisal results within 1 to 3 days.

If you agree to the buyback amount:

We will transfer the funds to your designated account on the same day or the following business day.

In case of cancellation

We will return your item to you by mail. Please rest assured that our shop will cover the return shipping costs.

step04

Immediate Payment Upon Agreement

Once you are satisfied with the appraised value, we will transfer the funds directly to your designated bank account.

  • Even if you decide to cancel, we will return your item to you entirely free of charge. Please feel completely at ease using our service.

Customer Testimonials

I was so happy that the appraisal value was higher than expected!

Before reaching out, I was a little worried about whether I’d actually get a decent price for it. However, they walked me through everything carefully while checking the condition, and I was fully satisfied with the offer they gave me. It was a very pleasant selling experience!

Mr. O.Y., 50s, Saitama Prefecture

I'm so glad I didn't leave it up to the mobile phone shop!

I always thought that if I were to change my phone model, I would just leave everything to the mobile phone shop. But when I actually tried it, I found that selling my old phone myself made the process much easier and more satisfying. I’m so glad I didn’t just settle for the trade-in!

(Ms. K.K., 40s, Yamaguchi Prefecture)

The free cardboard box was a huge help!

To be honest, before I even started selling, I was stuck thinking, "I don't have a box... what should I do?" Since you provided the cardboard and necessary materials for free, I didn't have to stress over the preparations. It was a huge help to be able to move straight through to shipping!

(埼玉県 K・N様 30代男性)

I was pleasantly surprised when I saw the appraisal amount! ♪

Before reaching out, I was a little worried about whether I’d actually get a decent price for my items.They carefully explained everything while inspecting the item's condition, and I was very happy with the price they quoted.

(Mr. R.H., 30s, Chiba Prefecture)

It felt much better letting it go here than doing a trade-in! ♪

I always thought that when it was time for a new phone, I should just "leave everything to the mobile carrier shop." However, the explanations here were easy to understand, and I liked being able to make a decision after comparing my options. My level of satisfaction was actually much higher here! ☆

(Mr. I.Y., 40s, Kyoto Prefecture)

The system was so easy to use, even with my busy schedule! 😊

To be honest, I was stuck on the thought of "I don't have the original box, what do I do?" before I even considered selling. That was my biggest hurdle. But they sent me a shipping box for free, and it was so easy I was almost taken aback. I was able to get everything shipped out in one go—it was a huge help!

(Ms. A.T., 20s, Tokyo Metropolis)

My worries about packing have almost completely disappeared!

To be honest, before I could even think about selling, I was stuck thinking, "I don't have a box... what should I do?" Since they even sent me the cardboard boxes for free, the whole process moved along so easily it actually took me by surprise. It was great being able to ship everything off with total peace of mind! ♪

(Mr. K.I., 30s, Tokyo Metropolis)

Meet the Appraisers at YTH Smartphone Buyback

Meet the Appraisers at YTH Smartphone Buyback

YTHカメラの査定士

"YTH Smartphone Buyback" is a specialized smartphone buyback and retail sell shop located in Kawaguchi City, Saitama Prefecture. Every day, we receive appraisal requests from customers all across the country, helping countless people turn their "I want to sell!" into reality.

Whether you are looking to upgrade to a new device, trying to dispose of an old phone you no longer use, or looking to sell a device that other shops have rejected, we buy them all—and at "shockingly high" prices.

While offering premium payout rates is a given, we also deeply value the unique stories, backgrounds, and personal sentiments of each and every customer. Our entire staff will continue to give 100% to ensure that you walk away fully satisfied, thinking from the bottom of your heart: "I'm so glad I reached out to YTH Smartphone Buyback."

Tatsuya Yokoyama

CEO

Tatsuya Yokoyama

A veteran buyer who leverages years of IT industry experience and an extensive network to distribute smartphones worldwide. The strict security compliance drilled into him during his previous career has given him an industry-leading awareness level and system-building capability.
"I always strive to provide a kind, helpful, and thorough appraisal experience. Please feel free to reach out to us anytime!"

Staff

Natsuko Osawa

Formerly employed at a major telecommunications carrier. She has been immersed in the smartphone industry since its infancy. Her ability to quickly spot market trends and break them down for customers in a clear, easy-to-understand manner is second to none.

Staff

Yuki Watanabe

Formerly with a foreign-affiliated IT firm. Leveraging her international work experience in cities like New York, she belongs to our Global Sales Channel Development Team.

横山 達也

Staff

Shino Yamanaka

An experienced buyer who previously worked at a mobile carrier retail shop. Having supported countless customers at the counter with device upgrades and new contracts, she knows the ins and outs of the mobile industry.
"Right now, selling your device yourself is without a doubt the smartest and most profitable way to go!"

松本 彩

Staff

Manho Kang

A technical expert whose skills are second to none on the team. He is highly knowledgeable about smartphones, tablets, and the latest gadget trends. By utilizing our unique international connections to expand our global sales channels, he helps us deliver even higher buyback payouts to you!

小谷 玲子

Staff

Naoki Furuya

A sharp, capable buyer who honed his skills at a major secondhand retail chain. Highly respected within the industry, he possesses an exceptional depth of knowledge and experience. He perfectly tracks the ever-shifting trends of the smartphone market to consistently offer the most beneficial solutions from a customer's perspective.

FAQ

How is the purchase price determined?

The price is determined based on the balance of supply and demand as well as current market trends, while also taking the item's specifications and condition into account. Newer models are popular, and those with higher storage capacity tend to fetch higher prices.

Please tell me some tips for getting a higher appraisal value.

We offer higher appraisal values ​​for items that come with all accessories and are in near-new condition. Having the original box and instruction manual is also a plus.

Can you still buy it even if it's broken and doesn't work?

Of course, we would be happy to buy it! We have dedicated staff on-site with the technical skills to repair and clean items. As long as the device can be reset to factory settings, we can restore it and sell it at a high price. Because of this, we are able to offer higher purchase prices for broken or non-functional items compared to other stores.

I don't know how to initialize it, is that okay?

No problem at all! We offer free initialization after purchase. Furthermore, if you would like to have your device initialized before the appraisal, we can walk you through the process for free via phone or LINE, so please feel free to reach out to us.

Will you still buy a smartphone even if I don't know the specs—or even the model number?

Yes, we'd be happy to buy it! Please feel free to contact us via any of the phone, LINE, or email icons at the bottom of the page, and our appraiser will carefully guide you through the process..

Is there any risk that data remaining on the device might be leaked if it can't be factory reset?

There is absolutely no risk of your information being leaked. Once we have your consent, we use specialized tools to factory reset the device, ensuring that no information is leaked externally. In the unlikely event that a reset is impossible (e.g., the screen is unresponsive or the device won't power on), we will physically destroy the components to ensure no third party can retrieve your data, so you can rest assured."

I'm considering of using your mail-in buyback service, but what happens if the item gets damaged during transit?

Please rest assured. Our store is insured for up to 30 million yen in shipping insurance. In the unlikely event that your items are damaged during delivery, we will provide compensation.

I've lost the accessories that came with the product when I bought it; can I still sell it to you?

Of course! We never refuse an appraisal just because the original box, charger, or other accessories are missing. Even for the unit alone, we still provide high-value assessments.

If I cancel after submitting an appraisal request, will there be any cancellation fees or penalties?

Please rest assured, you won't be charged a single yen. Furthermore, in the event that your items are returned, our store covers the full cost of shipping, so there will be no expense to you.

I still have outstanding payments on my smartphone bill, is that okay?

As long as there is no network usage restriction on the device, you’re good to go. If you'd like to check the current status of your phone, please feel free to ask—we can look it up for you.

Can you still buy my phone even though it's SIM-locked?

Of course, we will buy it from you, so please rest assured.

How long does the appraisal usually take?

We will contact you within one to three days after your item(s) arrive. (Please note that this timing may vary slightly depending on the volume of receipts.)

I was told that the appraisal results would be communicated by phone, but I won't be able to answer because I'll be at work.

We also offer appraisal notifications via LINE or email, so please let us know if you would prefer either of those methods.

What is required for the buyback process?

You will need to provide one of the following forms of identification: a passport, a Residence Card, a Special Permanent Resident Certificate, or an Alien Registration Certificate.

Eligible and Ineligible Items

Regarding Eligible Items

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Signs of Use or Damage?OK!

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Broken Devices areOK!

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Non-Functional Devices areOK!

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Old Models areOK!

Regarding Ineligible Items

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  • Items determined to be counterfeit or fake

  • Non-mobile related products

  • "Bulk" dummy goods (mockups / empty shells)

Company Profile

Address

3F Charles I, 4-26-19 Totsuka, Kawaguchi City, Saitama Prefecture, 333-0811

*We are operated concurrently alongside "Camera Buyback YTH" (premium camera buy and sell) and "PC Buyback YTH" (premium PC buy and sell).

*We are operated concurrently alongside "Camera Buyback YTH" (premium camera buy and sell) and "PC Buyback YTH" (premium PC buy and sell).

Feel free to ask any question!